As a professional FTD florist, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products.
If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 3 days of receipt of your FTD order. You may call, come in person, or write to us.
We reserve the right to substitute flowers and container in order to provide you with a high quality product.
If we deliver an item in our delivery area, and you are not satisfied, the item must be returned to our shop within 5 days for a refund or replacement.